Frequently asked questions about orders
Free 48 hours delivery in metropolitan France.
Yes, our online boutique is open. We currently offer delivery. Our carriers continue to deliver to you.
No, all our physical sales outlets in France are closed until further notice. We will inform you as soon as they reopen. However, our online boutique is open. Take advantage of the free delivery charges.
Your safety and that of our teams remains our priority. Your orders will therefore be prepared in the strictest compliance with health measures. Deliveries are always made by our transporters.
All orders are prepared and shipped within a maximum of 48 working hours. Any order placed on the site on a working day before 2pm will be processed the same day. Any order placed on the site on a weekend or holiday will be processed the next working day. Once your order has been dispatched, an email will automatically be sent to you.
You can exchange your boutique credit note for a gift card valid on our website. To do so, please contact our customer service: email@example.com
Don't worry, our return time is now extended to 45 days after receipt of your order.
Despite the closure of our points of sale, the Reserve in-store is currently available in a selection of shops.
Free 48 hour delivery
30-day return policy