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Frequently asked questions about orders

#STAYHOME

Frequently asked questions about orders

  • Can I still order online?

Yes, our online boutique is open. We currently offer delivery. Our carriers continue to deliver to you.

  • Are your boutiques currently open?

No, all our physical sales outlets in France are closed until further notice. We will inform you as soon as they reopen. However, our online boutique is open. Take advantage of the free delivery charges.

  • I have placed an order and I am waiting for my parcel. What's going to happen?

Your safety and that of our teams remains our priority. Your orders will therefore be prepared in the strictest compliance with health measures. Deliveries are always made by our transporters.

  •  How long does it take to process my order ?

All orders are prepared and shipped within a maximum of 48 working hours. Any order placed on the site on a working day before 2pm will be processed the same day. Any order placed on the site on a weekend or holiday will be processed the next working day. Once your order has been dispatched, an email will automatically be sent to you.

  • I have a boutique credit note that expires during the lockdown period. What can I do about it?

You can exchange your boutique credit note for a gift card valid on our website. To do so, please contact our customer service: service-client@letanneuretcie.com

  • I would like to return my order. What is the delay?

Don't worry, our return time is now extended to 45 days after receipt of your order.

  • Can I reserve in store on the website?

Despite the closure of our points of sale, the Reserve in-store is currently available in a selection of shops.

  • Is your customer service department always open?

Yes, our customer service is always at your disposal by e-mail at the following address service-client@letanneuretcie.com or on our social networks Instagram and Facebook.