ARTICLE 1 - SHIPPING

  • What are the means and prices of delivery?
  • We deliver to Metropolitan France, Belgium, Luxembourg and the rest of Europe.

    The details below :

     

    Deadlines

    Cost

    Home delivery France - Colissimo

    48H

    6,90€

    Home delivery France - Chronopost 24H

    12€

    Home delivery Belgium and Luxembourg - Colissimo 72H 14€
    Home Express Delivery Europe - DHL 72H 14€
    Classic Home Delivery Europe - DHL 96H 14€

    We offer delivery to the address of your choice within twenty (20) working days for delivery outside France from the date of validation of your order.

    We send you an email or sms with information, as well as the link to the tracking carrier as soon as your package is deposited in logistics. You will be able to follow the progress of your order via the link sent in the order confirmation email.

    • What should I do if I am not home at the time of delivery?

    In case your shipping company is Colissimo, the package is delivered directly to you with a required signature. If you are not home at that tome, a delivery notification will be left in your mailbox. This notification will give you the date and hour of the next delivery as well as the post office's address where you will collect your parcel. Then, you will need to have the delivery notification as well as an ID card to retrieve your package. You will have 14 days to pick up your item. Past that day the package will be returned to us.

    • What should I do if I haven't received my order?

    If you have not received your order after the scheduled timeframe without any notification left in your mailbox, check the status of your order through the link that you received by email previously. You can also contact the customer service by email at the following address: service-client@letanneuretcie.com.

    • What should I do if I am not home at the time of delivery?

    In this case please contact our customer service at the following address: service-client@letanneuretcie.com.

    ARTICLE 2 - RETURN AND REFUND

  • I want to return my order
  • To return your order, we invite you to follow the following steps:

    1. Go to https://www.letanneur.com/pages/retours and enter your order number and email address ;
    2. Create a return request by selecting the product you wish to return and the reason for your return ;
    3. Insert the delivery notification you got when you received the package inside the return box.
    4. Send it to the following address, using the delivery company of your choice to:

    BMV
    ZA PERRIER
    Rue des Escargots
    38630 VEYRINS THUELLIN, France

    We remind you that the return is at your expense and that no return will be accepted without the delivery note in the package and without the request for return previously made on the site.

    • How much does it cost to return a product?

    If the product does not meet your expectations, You can send us back the product by using any courier. You will pay the cost of the return shipping. If there would be a mistake on our behalf (wrong product received, damaged product), you will have a full refund for the shipping cost. In that case, please, include a copy of your shipping invoice.

    • How long does it take to have a refund?

    Your refund will be processed within 15 days after having received your package in our logistics, directly onto the payment method you payed for to confirm your order.